Return & Refund Policy
At Jarhead Aromatics, we take pride in creating handcrafted home fragrance, bath, body, and household products in small batches with careful attention to quality. We want you to feel confident when shopping with us, and if something isn’t right with your order, we’re here to help.
Returns
We accept eligible returns requested within 14 days of delivery.
To qualify for a return, the item must be:
- Unused and in the same condition in which it was received
- In its original packaging
- Accompanied by a receipt or other proof of purchase
- Eligible for return under the guidelines below
To request a return, please contact us at returns@jarheadaromatics.com before sending your item back.
Once your return has been approved, we will provide instructions for returning your order. Approved returns should be sent to:
Jarhead Aromatics LLC
5002 Royal Point Ave
Kissimmee, FL 34746
Return shipping costs are the responsibility of the customer. Items returned without prior authorization may not be accepted.
If you have questions about whether your item qualifies for a return, please contact us at returns@jarheadaromatics.com before mailing it back.
Damaged, Defective, or Incorrect Items
Every order is prepared and packed with care, but occasionally something may go wrong in transit or during fulfillment.
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at returns@jarheadaromatics.com.
Please include your order information and, when applicable, photos showing the issue so we can evaluate the situation and work to make it right.
Non-Returnable Items
Because of the nature of many of our handcrafted products, certain items cannot be returned.
For health, hygiene, and safety reasons, we cannot accept returns of personal care products, including bath, body, hair care, lip care, soaps, and similar products.
We also cannot accept returns of:
- Custom, personalized, or special-order products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
- Products that have been used, opened, altered, or are no longer in their original condition
If you're unsure whether a particular product is eligible for return, please contact us before sending it back.
Exchanges
We do not process direct exchanges.
If you would like a different product, fragrance, or variation, the easiest option is to request a return for the eligible item. Once the return is accepted, you may place a new order for the product you prefer.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at returns@jarheadaromatics.com.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing justification, as required by applicable law.
Returned merchandise must be in the same condition in which it was received, unused, in its original packaging, and accompanied by a receipt or other proof of purchase, except where applicable law provides otherwise.
Questions About a Return?
We’re a small, family-operated business, and we appreciate every customer who chooses Jarhead Aromatics for their home and personal care products. If you have a question or concern about your order, please reach out to us.
Email: returns@jarheadaromatics.com
We’ll be happy to review your situation and help whenever we can.